Using ku99 Terms and Conditions — Know it, understand it, play safe.

1 General Terms & Conditions

Ku99 (https://ku99.org) is an internationally licensed online gaming and betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between ku99 and its users. By using, browsing, or registering an account on the platform, you agree to be bound by these Terms.

Ku99 is specially optimized for players in Bangladesh. However, these Terms apply to all users accessing the platform from anywhere in the world.

• These Terms are available in both English and Bengali. In the event of any conflict, the English version shall prevail.
• Ku99 reserves the right to close any user's account for any reason, particularly in cases of Terms violations.
• All content, designs, and features on the platform are the intellectual property of ku99.
• Ku99 reserves the right to modify any service or feature, either temporarily or permanently.

2 Account Register

To use ku99's services, you must create a personal account. All information provided during registration must be complete, accurate, and up to date. Accounts created with false information may be terminated at any time and the balance may be forfeited.

• Each person may register only one account — multiple accounts sharing the same name, address, phone number, or payment method are strictly prohibited.
• Your account password and login credentials must be kept strictly confidential and must not be shared with anyone.
• If unauthorized access to your account is suspected, contact ku99 support immediately.
• Selling or transferring your account to a third party is strictly prohibited.
• A valid mobile number and email address are required at the time of registration.

3 Eligibility Requirements

To open an account and place bets on ku99, the following conditions must be met. Violating these Terms may result in account closure and forfeiture of any remaining balance at ku99's discretion.

• You must be at least 18 years old — ku99 is strictly off-limits for minors.
• Ku99 cannot be accessed from countries or regions where online gaming is prohibited by law.
• Anyone receiving treatment for mental health issues or addiction is advised to refrain from using ku99.
• Ku99 officers, employees, and their immediate family members are prohibited from participating in certain betting markets.

4 Betting Policy

All betting activity on ku99 is governed by the following rules. Once a bet is accepted, it cannot be cancelled — please verify all details carefully before placing a bet.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or left incomplete, the stake for the relevant bet will be refunded.
• In the event of odds changes, the odds at the time the bet was placed will apply.
• Ku99 reserves the right to void any bet displayed with incorrect odds due to a system error.
• Minimum and maximum bet amounts may vary depending on the game or market.
• Accounts found to be involved in suspicious betting patterns or match-fixing will be closed.
• In live betting, some bets may not be accepted due to internet delays.

Ku99 offers betting on cricket, football, tennis, badminton, and many more sports. In the live betting section, odds update in real time and quick decisions are required.

5 Bonus & Promotions Terms

Ku99's bonus and promotion offers are provided subject to specific terms. We strongly recommend reading the relevant terms carefully before accepting any bonus.

• Each bonus carries a specific wagering requirement — typically 10 to 30 times the combined total of the deposit and bonus amount.
• Multiple bonus offers cannot be used simultaneously unless explicitly stated in the offer.
• If the wagering requirements are not met before the bonus expires, the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — only winnings generated after meeting the wagering requirements are eligible for withdrawal.
• To qualify for a referral bonus, the referred person must open a new account and make their first deposit.
• Ku99 reserves the right to modify or cancel any bonus offer at any time.

6 Payments & Withdrawals Policy

Ku99 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.

• Deposits are typically credited to your account within 1–5 minutes.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals must be made using the same payment method used for the deposit.
• Minimum deposit and withdrawal amounts are fixed and may vary by payment method.
• Large withdrawals may be held up if KYC verification has not been completed.
• If fraudulent activity is suspected on an account, withdrawals may be temporarily suspended.
• Withdrawals to third-party payment accounts are not permitted.

7 Security & KYC Verification

Ku99 adheres to international security standards and conducts Know Your Customer (KYC) procedures to prevent money laundering. All members may be required to verify their identity when requested.

• A copy of your National ID (NID), passport, or driving licence may be requested.
• Screenshots or documents may be requested to verify ownership of your payment method.
• All KYC information is kept strictly confidential and will only be used when required by regulatory authorities.
• Ku99 may request additional verification in cases of suspicious activity.
• All data is protected using 256-bit SSL encryption.

8 Responsible Gaming

Ku99 believes entertainment should never become a burden. That's why responsible gaming is a core part of our values. Betting on ku99 should be purely for entertainment — it should never be treated as a source of income.

• Deposit limits, loss limits, and session limits can be set in your account settings.
• Contact support to lock your account for a set period (cooling-off period).
• Contact our support team to permanently close your account (self-exclusion).
• We encourage anyone experiencing gambling-related issues to seek professional support.

9 Account Suspension & Termination

Ku99 reserves the right to suspend or terminate any account without prior notice for any of the following reasons.

• Breaching any part of these Terms.
• Registering with false or misleading information.
• Operating multiple accounts.
• Any attempt to abuse bonuses or exploit the system.
• Involvement in fraud or any illegal activity.
• Initiating a chargeback or payment dispute.

Upon account termination, any valid balance is generally refunded; however, bonuses and winnings derived from bonuses will be forfeited.

10 Terms Changes & Legal Matters

Ku99 may update these Terms and Conditions at any time. For significant changes, users will be notified via their registered email or through a platform notification.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• Any dispute relating to these Terms will be resolved through international arbitration.
• This agreement is governed by the laws of ku99's licensing authority.