Ku99's Privacy Policy — Your data, our responsibility

Introduction & Scope

Ku99 (https://ku99.org) places the highest importance on the privacy of all its members and users. This Privacy Policy ("Policy") describes what information we collect when you use ku99's website, mobile app, or other digital services, how that information is used, and what rights you have.

By using any ku99 service, you are considered to have read and accepted this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using ku99's services.

This Policy applies to all registered ku99 members, guest users, and anyone who interacts with the ku99 platform.

What Information We Collect

Ku99 collects your information in a number of ways. Below is a detailed breakdown of what types of information are gathered.

We never store your full payment card number or bank account password. All payments are processed through secure third-party payment gateways.

How Your Information Is Used

Ku99 uses the information it collects only for specific, legitimate purposes. Each purpose is clearly stated below.

• Account Management: For registration, login, identity verification, and account security.
• Service Delivery: To ensure the proper operation of betting, gaming, deposit, and withdrawal services.
• Customer Support: To handle your complaints, questions, and support requests.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Promotional Communications: To send you information about bonuses and offers, with your consent.
• Service Improvement: To analyze usage patterns and improve the ku99 experience.
• Legal Obligations: To provide information required by regulatory authorities.
• Responsible Gaming: To identify problem gambling patterns and provide appropriate support.

Sharing Data with Third Parties

Ku99 does not sell or rent your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Provider: Mobile Banking, Nagad, Rocket — only the information required to process transactions.
• Technology Partner: Hosting, security, and analytics providers — bound by strict confidentiality agreements.
• Law Enforcement: Where required by a court order or applicable legal obligation.
• Licensing Authority: For audits and verification by regulatory authorities.
• Fraud Prevention Service: With accredited screening services for account protection.

All third parties we work with are contractually bound to uphold our privacy standards. They may only use your information for the specific purposes agreed upon.

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used to enhance your experience on ku99's website and app. Cookies are small text files stored on your device.

• Essential Cookies: For login sessions, security tokens, and core operations — these cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand how many users visit each page and for how long — via Google Analytics.
• Marketing Cookies: To show you relevant advertisements based on your interests — with your consent.

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain services.

Data Protection Measures

Ku99 employs industry-leading technical and administrative measures to keep your information secure. Our security practices are regularly updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for account logins.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel are permitted to access data on a need-to-know basis.
• Data Encryption: Sensitive data at rest is kept in encrypted form.
• Log Monitoring: 24/7 monitoring to detect suspicious activity in real time.

How Long Your Data Is Retained

Ku99 retains your information only for as long as necessary — no longer. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Financial Transactions: Typically 7 years, in accordance with legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Customer Service Contact: Up to 3 years after resolution.
• Log Files & Technical Data: Typically 3 to 12 months.
• Marketing Preferences: Deleted upon unsubscription.

Once the specified retention period expires or the purpose is fulfilled, your data is securely deleted or anonymized.

Your Rights

As a ku99 member, you have certain rights over your own data. We respect these rights and aim to respond as promptly as possible.

Protection of Minors

Ku99 is strictly prohibited for anyone under 18. We do not knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Age verification documents will be requested for any account suspected of non-compliance.
• Any account identified as belonging to a minor will be immediately suspended and all associated data deleted.
• Parents can report suspicious accounts to us.

Privacy Policy Updates

Ku99 may update this Privacy Policy from time to time. For significant changes, we will notify you via email or a platform notification.

• The date of the most recent update will always be shown at the top of the policy.
• For significant changes, at least 14 days' notice will be given before they take effect.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.
• Previous versions are available upon request through our support team.